Friday, March 6, 2009

Hell With Pascual & Associates Tax Service

Hey there. Last night, we went off to do our taxes. We've been loyal customers to Pascual & Associates Tax Services. Well, last night was the last straw. Many years ago, on our very first appointment, we were well taken care of and had excellent service. As the years went on, service greatly diminished, prices went up, and the wait time has gone to HELL. EVEN IF YOU HAVE AN APPOINTMENT!!! That is what peeves us the most. We're understanding people. We know sh*t happens so we usually say expect to be called 15 to 30 mins after an appointment. But last night, the wait time was an unprecedented 90 mins. 90 MINS!!!! Even though you had an appointment, you had to wait 90 mins to get called in. That is ridiculous. Every single time that we've had our taxes done, we spend no more than 30 mins in the chair. You pass over your forms, they get entered, you answer some questions, and before you know it, you're done and on your way home... Happy. I was NOT happy last night. After sitting there for an hour, I got up to ask the receptionist how much longer, she calmly looked back and said and least 30 more mins. Hell with that. I grabbed my wife and we went home. Mouthing off in the car and extremely frustrated. We both agreed that they have just lost clients for life.

We want to say that our main gripe with them is that they cannot manage their time correctly. Considering that 30 to 45 mins is needed to prepare taxes, why in the hell would you schedule appointments every 15 mins??? That's just ridiculous and stupid time management. If you know that you can't get it done in 15 mins, then why would they make their customers wait? They have about 8 tax preparers, all handling their business at the same time. During the time that we sat there waiting, we only saw one couple leave. ONE COUPLE! Are these people preparing taxes or are they socializing?!?! Don't they know that people HATE waiting. It was extremely frustrating. Ugh...

I checked out Turbo Tax this morning and was able to get em done in no more than 30 mins. Quick, fast service. Turbo Tax is the best damn thing the government has come up with since, well... tax refunds. If you can plug in letters and numbers, than I would suggest going with Turbo Tax. Quick, easy, and convenient. AND NO WAITING!!! Just how I like it. Later.

2 comments:

lol. Been using turbo tax for years. I like them, although the government didn't make it, a company called Intuit did, they also make Quicken. Hope you didn't road rage everybody on the way home, lol.

Me and my wife use Turbo tax as well, we used to go to H&R Block, But do it ourselves now for much the same reason. The companies like you speak of that prepare taxes also have a limited time frame to do their business so my guess would be they will try and grab as much of that business as they can even if it means customers waiting.

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